The Importance of IT Infrastructure and Your company’s professional image – Part 2

In the last part, I covered the basics to having a clean web image. Having your computer infrastructure clean an organized with the latest technology and software overall, helps keep your company running as efficiently as possible.

A clean infrastructure is as important as a clean image.

At home, having a slow computer means an inconvenience, in business, it can mean lost time and money. Example, poor cabling practices can result in long term headaches, such as when you try to add new computers and workstations, and there are no outlets for power, phone, or data. A common solution is to extend a power strip from an existing outlet, run a switch from an existing data port, and run an extended phone line. Sure this is a great temporary stop-gap measure, but it should never be done on a long term scale, especially as time goes on as you get more workers and workstations. If you continue this, eventually you have cables strung out over the floors, across walkways, and overloaded power receptacles. Yikes! What can you do? have a reputable licensed electrician add more power outlets, and have a network cabling company run new cables and phone lines for the phones and computers. No more daisy-chained switches and power strips! If you’re just starting a company or have moved into a new location, you should keep in mind where desks will go and where they will possibly go. Even a better scenario, if you’re still in the building phase, Have an IT solutions company walk through the construction site of your future office, before the drywall is even put in place, and point out where the server/network closet, and workstations will need to be placed, and where future ones can be placed. A server room is important for security of your data, as well as the health of your equipment. It also creates a central location for your infrastructure to start. This makes for less headaches for everyone involved, your costs are lowered, as it will take less time on site to run cables, and your future needs are covered. Always assume you will grow, it’s a safe bet to take, and it will cost you less overall.

- The quality and health of your equipment is crucial!

Slow computers, servers, and network hardware only inhibit you and your employees’ workflow; As hardware ages, risks of failure, problems, and other issues increase as time goes on. Having ten to fifteen year old equipment, except for certain cases, can be detrimental to your company’s performance, which lends itself to its image. Having old 10 megabit hubs, 10/100 network switches, and aging servers that are slow to respond to requests, inhibit the workflow of your employees. Old workstations only compound this fact. Most of the time, a company will not upgrade as everything is working in some degree. It’s only natural that keeping costs down is part of running any business. However, slashing them and compromising your company’s core tools can end up costing you even more. Which is why a good rule of thumb is, every five years, usually after a major purchase, such as a server, it’s time to evaluate your needs and how many issues arise with your existing equipment, and if things could run better. Chances are, they can and will. Gigabit switches in the place of Fast Ethernet 10/100 switches and hubs; New computers with respectable specifications that will last into the next five years, and a server that also has the specs to last well into the next 5 years, if not more. All backed with warranties to ensure your upkeep costs are kept to a minimum. Not only will you have modern equipment that can now take anything you throw at it, but you will have less frustrated employees, and your workflow will increase as they can get more done in less time, and will not end up waiting for the computer to decide if they can work.

- Good practices keep things running

On a closing note, it should be noted that keeping proper antivirus, and limited security access on workstations will help mitigate any potential issues with viruses and trojans that would otherwise take an employee down for a day or so if they otherwise had full administrative access. On that note, keeping one or two spare computers, usually an older system that isn’t too old, kept around in case something happens to a newer one such as hardware failure, or even theft, will ensure an employee can continue working as if nothing happened at all, until their workstation can be replaced.

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The Importance of IT Infrastructure and Your company’s professional image – Part 1

Many people think Computers and IT are just one part of the company, and isn’t part of their company’s image. These days that is not true at all! Having a proper network and computer set up is not only essential to your company’s core infrastructure, but its image as well. According to New Media TrendWatch, a service provided by the European Travel Commission, in 2011 over 78% of the United States population was online. That’s a good percentage of people on the internet searching for businesses and services. This is where IT can help your business.

Basic tips for your company’s online presence:

- An easy to type, easy to remember website domain name.

A proper and easy to remember domain name is key to having a business on the web. a domain like mycustomcarshoplosangelescaliforniausa.net is not an acceptable name, for example. It’s excessively long, and gives room for typos, which can lead to no website, or the wrong website. Such as a squatter who grabs a similar name and has a site which downloads a virus or slams a would-be client with spam advertising! Ick!

What would be a proper domain in this case? something like lacustoms.com or lacustomconcepts.com or laautoconcepts.com (note, these are examples, and likely, do exist)

- A well organized and informational website that looks clean and well laid out.

A professional web presence is key to your business. A proper website is like an enhanced business card. Tells prospective clients and vendors a little about yourself, what your company does, and how to get a hold of you. As well as other functions that can help your business, such as an online store, informational blogs (such as this one!) and if you’re a service provider like us, links for assistance. Making it look professional is just as important as it having content. If it looks like a personal geocities page from 1999, you are likely not going to get taken seriously, or at least, you may be seen as a small time business, which regardless of the truth, is how you do not want to be perceived! A good web design can cost money, but it is well invested if done right. Another perk to having a website is exposure to popular search engines, such as google. Google is the hottest search engine at the moment, and “google it” has become a colloquial term for searching for information on the internet. Making sure your company can be found via a search engine is another invaluable key to success.

- E-mail addresses that use your domain name.

Whenever you send an e-mail or post an e-mail address to prospective clients or businesses to deal with, having an e-mail account with typical providers, like yahoo, msn, hotmail, or gmail.com at the end looks very unprofessional and somewhat tacky. It’s reminiscent of the earliest days of the internet when getting a custom domain and all the e-mail settings were expensive. These days, it’s very inexpensive to create an e-mail address for your website. Either through your own e-mail systems (exchange, small business server, etc) through your hosting provider (hosting providers often provide cheap e-mail services) or through microsoft or google’s respective business services, which allow you to use your company’s domain name. so instead of yourcompanyname@msn.com, and likely everyone in your company getting the same e-mails, some of those you do not want to share with every employee, you can set up yourname@yourcompany.com and employee@yourcompany.com. Makes it look cleaner and professional. Potential clients and businesses you may work with will see you as an established, professional company.

These three basic concepts will help make your company look professional when it comes to the web, the rest of course, is up to you.

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Resetting Cisco IP Phone Models 7941 and 7961 to factory default

Resetting Cisco IP Phone Models 7941 and 7961 to factory default

Complete these steps:

  1. Cycle the power of the phone by unplugging the power cord and then plugging it back in. If your phone is powered over Ethernet, unplug the network cord and plug it back in.
  2. The phone will begin to boot. Immediately press and hold # while the Headset, Mute, and Speaker buttons flash in sequence. Release # after the Speaker button is no longer lit.
  3. The line buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
  4. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
    You must complete this key sequence within seconds or the Headset, Mute, and Speaker buttons will stop flashing and the phone will continue its normal boot process and the phone does not reset.
    If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal boot process. The phone does not reset.If you enter this key sequence correctly, the phone displays this prompt:
    upgrading

If you want to complete wipe the phone of its current firmware, hard reset using 3491672850*# instead of 123456789*0#   The extension lights will flash red and then the phone will take the firmware defined in your termXX.default.loads file.

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CHA$E BANK – “We’re Sorry this website is temporarily unavailable” with a like button!

I spent some time down at the local Chase branch today with a couple of the best bankers on the planet.  (Disclaimer: I don’t know that many bankers.)  They are not only very friendly, but personable as well.  These Chase bankers, Karla & Francisco, are good at filling silence with seemingly sincere questions about the happenings in your life while you’re waiting. (Sincere as they may be, I suspect that they just listen to what you say and then tell you how a Chase banking product is good for whatever the heck you just said…. just kidding, but I’m still a little suspicious)

The discussion turned to American Express – Francisco mentioned that I have to pay a yearly fee.  I said, in essence, that the $100 buys me a level of service unparalleled by MasterCard and Visa and that they only offer this service to top tier customers.  I’m flattered, come to think of it.

Well – when I got home to logon to the Chase Banking website, I got this error.  My first thought was “And I would not get this from American Express!”  I added a Like button to it for you guys though! :)

While you’re taking a look at this post and showing the rest of your coworkers that you two are the best bankers on the planet – have them like us on Facebook – www.facebook.com/itwurx

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Microsoft Surface With Windows RT vs. Apple iPad – Specifications and Comparison

The all new Microsoft Surface Tablet with Windows RT

Surface Tablet with Windows RT

Microsoft is challenging Apple for it’s mostly dominant position with the iPad.  Microsoft is doing so with its Surface tablet, Windows RT.  Windows RT is appealing to iPad users, with a sleek design, touch driven operating system, and a new television ad filled with snazzy colors and eye candy to lend the new Surface tablets the coolness factor that Apple’s iPad has.  Even though Microsoft is after Apple’s market share, the new Surface with Windows RT stands in it’s own right.

The best oranges to oranges comparison available (sorry but apples to apples wasn’t going to work) is the 32GB Surface with Windows RT (pre-order for $499) versus the 32GB Wi-Fi only Apple iPad ($599). The $100 savings of the Windows Surface tablet will please the budget savy consumer.

Microsoft Surface Tablet - Rear Semi-Profile View

Rear view of Surface Tablet

Both tablets come in different configurations. The 32GB version of the Surface with Windows RT offers a bundle that adds a black Touch Cover for $599, and a 64GB model bundled with a black Touch Cover for $699. On the other hand, the Apple iPad is available in 16GB capacity for $499 and 64GB model for $699.  All three capacities also offer 4G mobile data (16GB is $629, 32GB is $729, and 64GB is $829).

Window RT vs. Apple iPad Comparison Chart.  This chart compares the price, features and specifications of the Windows RT tablet versus Apple's iPad

Taken from http://www.pcmag.com/article2/0,2817,2411035,00.asp

Surface with Windows RT is especially attractive to people who are used to Windows. Apple’s products suck you into the Apple ecosystem by only working well with iTunes and Apple’s app and music stores.  This restriction can be stifling and unacceptable to many potential tablet buyers. Even though Windows RT isn’t exactly like Windows 8 (and definately not like Windows 7), the assurance of compatibility with all of your existing files and documents along with the better integration with Microsofts home and business software is a great advantage to the Surface tablet.

The new Windows RT operating system looks and feels just like Windows 8.  Windows RT differs from Windows 8 in that it is lighter and faster for use with ARM processors such as the Nvidia Tegra 3 T30 used in the Surface tablet.  They lightened it by dropping traditional Windows software compatibility.  Windows RT will use Windows Apps. Microsoft Surface tablet includes a preview version of Microsoft Office Home and Student 2013 RT, which has Word, PowerPoint, Excel, and OneNote bundled together.

There are differences to be noted between the Surface tablet and the iPad when it comes to hardware. The Apple A5X dual-core processor cant be directly compared to the Nvidia Tegra T30, however, Apple offers 1GB of RAM while Microsoft  twice as much with 2GB.  There are no benchmarks available as of this writing so performance comparisons can’t be made at this time.


Apple’s iPad Retina display, which has 2,048-by-1,536 resolution, compared to the Surface tablet’s modest 1,366-by-768 puts the Surface to shame. The screen proportions of the Surface tablet are more familiar, with the 16:9 aspect ratio in a handheld format.

The Surface has 720p cameras in front and back.  The iPad has a better rear-facing camera (1080p) but inferior front-facing camera, meaning that the Surface has better face-to-face chat video quality, but not the full HD video on back of the iPad.

Lastly, Microsoft’s Surface tablet has a greater selection of ports on board than the iPad, with popular interfaces like USB 2.0, micro SDXC card slot, and HD video-out port. These are the ports that the iPad doesn’t have while also having a headphone jack and Cover port, which compares to the headphone jack and docking port on the Apple iPad.

If you want a tablet thats a little more like your laptop that is the size of an iPad but has more capabilities, the Surface with Windows RT may be the tablet for you!

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“Your Computer has been locked!” – Fake FBI Virus Removal Guide

 

This guide will describe the process I used to rid myself of the “Your Computer has been locked!” Fake FBI Trojan Virus on my Windows 7 computer.  If you’d like to learn more about the symptoms of this virus, read our blog about the “Your Computer has been locked!” – FBI Warning message.

Although I was able to rid my Windows 7 computer of the virus using a simple method, I realize that many of you may not be able to follow the steps I took.  I will describe a second method for those of you who do not have a second user account to work with on your computer.

Method 1 – Logon as another user to rescue the locked user

  1. Press “CTRL+ALT+Delete”
  2. Click “Switch User”
    1. If you don’t have this option, move on to Method 2
    2. If you don’t know the username and password for another account, move on to Method 2
  3. Logon as another user
  4. Proceed to the “After you’ve gained limited access to your computer” section below.

Method 2 – Boot into Safe Mode to rescue the locked user

  1. Windows Boot MenuTurn your computer off, then back on.  Tap the F8 key repeatedly until you get a boot menu
  2. Select “Safe Mode” (the option at the top is fine even though the image has safe mode with command prompt highlighted)
  3. Logon
  4. Proceed to the “After you’ve gained limited access to your computer” section below.

After you’ve gained limited access to your computer – follow the remaining steps:

      1. Fake lsass.exe file is component of the "Your Computer has been locked!" Fake FBI Virus

        The lsass file highlighed in this image is an imposter!

        Click Start, Click “Computer”.  In the address bar at the top of the window, browse to “C:\ProgramData”  Since that’s a hidden folder, you can just type the folder name as quoted and press enter to arrive in that folder.  Look for a filed named “lsass”  It has been highlighted in this image.  You’re going to need to either delete, or rename this file.  In my case, I renamed it to “lsass.crap”

Update 04/16/2013: The FBI Moneypack Virus has been evolving since it first surfaced in mid 2012.  In the C:\ProgramData folder, you may find “edzrw.bat” “edzrw.pad” or ”edzrw.reg”

    1. You may now attempt to logon to your infected user account again.  If you followed Method 1 – you can just logoff or switch users and logon as the infected account.  If you’re followed Method 2 - you may restart your computer at this time and then logon as usual.
    2. After loging back on to the infected user account, you may see an error message stating "Error in C:\Users\{UserName}\AppData\Local\Temp\vlcplayer.dll Missing entry: GOF1"You may recieve an error like this when you log on to the infected user account.  I would call this a step in the right direction, because now, instead of the computer being locked and displaying that fake FBI Warning, we have an error message which also points to another component of the virus which we will now proceed to disable.
    3. Browse to C:\Users\{your username}\AppData\Local\Temp\
    4. Locate the file “vlcplayer.dll” and either rename it or delete it.  I deleted it.
    5. "Your Computer has been locked!" Fake FBI Virus is started when you logon because it creates a shortcut to the virus in your Startup folder

      Remove the link to “ctfmon” in Startup folder under Programs menu

      Click Start, Click All Programs, Click Startup.  In this image, I’ve highlighted the shortcut that we’ll be deleting from the Startup folder, which is the “ctfmon” icon.  Right click on that icon and delete it.

    6. That should be the end of it.  Those were all the steps necessary to disable the “Your Computer has been locked!” Fake FBI Warning Ransomware Virus.

If you require additional help or assistance, as always, feel free to contact one of our technicians at (888) 777-WURX.  One of our friendly technicians will be glad to assist you with the removal of this or any other virus from your computer.

If you found this article useful – please like us on facebook.  Click here to visit our facebook page.

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“Your Computer has been locked!” – About the fake FBI Warning Ransomware Virus

As an ardent supporter of Windows, its subsceptability to malware attacks is still a sore black eye.  Fortunately for me, I followed this advice to minimize the impact of a virus.  Specifically – my account was a standard user account, not an administrative one.  Read that article to learn more about how to use your Windows computer more securely.

"Your Computer has been locked!" - Fake FBI Message

“Your Computer has been locked!” – Fake FBI Warning

While browsing a website, my computer suddenly displayed this screen.  My first reaction was “whatever, ALT+F4″  My next reaction was “oh – that didn’t work.”  I have dual monitors, so one of them showed only my desktop background.  The other showed this bogus message.  I tried “CTRL+ALT+DEL” and then run task manager, but I would be returned to my blank desktop and this message. The message did exactly what it threatened to do, and it did it pretty well.  I’ve been a computer network engineer for over a decade and this thing briefly left me feeling locked out… WOW

The message claims to be from the FBI warning that “The work on your computer has been suspended on the grounds of unauthorized cyberactivity.”  The message further states “To unlock your computer and to avoid other legal consequences, you are obligated to pay a release fee of $200.”  (OK thieves – at least be reasonable, and by the way I hope you die painfully for all the trouble you cause)  The message advises you to go to your local 7-11, Rite Aid, Kmart, CVS, Walgreens or Walmart and pickup a “green dot MoneyPak” voucher.

This is (obviously) a fake message.  The creator of this virus is dressing this scam up as an FBI enforcement warning when it’s really a trick to have you send them $200 bucks!  This is a great specimen of “Ransomware” where a virus gets into your computer, locks your files or your access and then demands money to unlock your files or access to your computer.  This type of ransomware has usually surfaced as fake anti-virus in the past.  So incase you were on the way to the store to pick up a MoneyPak card, please don’t!

So now that you know this is a fake message and that your computer IS NOT LOCKED by the FBI, see our “Your Computer has been locked” virus removal guide.  Our virus removal guide doesn’t require any downloads and doesn’t require you to purchase anything.

If you require further assistance, as always, feel free to call (888) 777-WURX.  One of our engineers will be glad to help you rid yourself of this pesky virus for much less than  the $200.00 the ransomware is asking for.

Click HERE to see our Virus Removal Guide for the Fake FBI Virus

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Why is my internet so slow?

slow internetThe Internet is a wonderful, magical and useful thing.  The internet connects us to the rest of the world.  The Internet has enough throughput to support a wide variety of tasks from sending emails to streaming videos.  We depend on the Internet to be fast and reliable in this connected age, but the truth is, connection speed varies widely and this can create problems and limmitations.

Perhaps you have noticed that ,from time to time, the Internet is a lot slower than usual.  There are several culprits to internet slowness.  It could be due to something using a lot of the bandwidth (bandwidth is the speed at which data can move into and out of your connection). Here are several common culprits to high bandwidth consumption.

  1. Streaming Media. If your employees watch video from services such as YouTube, Hulu, Vimeo or Netflix or listen to internet radio and music services, you may notice that the internet gets slower.  Streaming Media services generally consume a steady chunk of your internet connection thruput, leaving less available for other activities and for other users on the network.  Some companies restrict access to streaming media sites for that very reason.
  2. FTP sites.  FTP sites host files, usually large ones, for transfer between people, companies and places. While somebody is downloading/uploading files to an FTP site there is less bandwidth left over for other activities, so the Internet will feel slower.
  3. Peer-to-Peer (P2P). P2P, or peer-to-peer connections are connections between two computers to transfer data such as video conferencing and file sharing using software such as BitTorrent, instant messenger or Skype. P2P services, especially torrents and other file sharing services of the like are bandwidth hungry.  Especially on slower connections, P2P file transfers can slow your internet to a crawl.
  4. Off-Site backup. Off-Site or Online Backup takes a lot of bandwidth while actively transfering files, leaving little to no thruput left over for other activities.  For this reasion,  off-site backup software will usually allow you to throttle the transfer speed to avoid using all of the bandwidth available.  It’s also typical to schedule the backups to occur after hours, and/or to use full bandwidth after hours and less during business hours.
  5. VPN / Remote Access.  VPN (Virtual Private Network) and Remote Access technologies give us remote access to applications and data.  Transferring data through a VPN can consume a lot of bandwidth during the transfer.  Remote Access technologies such as Remote Desktop do not generate that much traffic, but their performance suffers during lack of available bandwidth.
  6. Virus / Malware.  Viruses and other malware in your network can slow down computers and consume internet bandwidth.
  7. Connectivity Issues.  Connectivity issues, although not a form of bandwidth consumption, are worth mentioning.  Connectivity issues can degrade the ammount of bandwidth available to you.  A poor quality connection or malfunctioning network device can cause you to get less throughput than is available.

If your Internet is slows down at certain times, you may want to check to see if any of these six reasons are the culprit.  Here are a few suggestions:

  1. What level of internet service do you have?  If you subscribe to a basic level of service with some providers, you will not have much bandwidth to begin with.  Check with your provider to see what speed you’re subscribed to and see how that compares with what is available.
  2. Keep your anti-virus software up to date and conduct periodic scans to look for viruses and malware.
  3. Be sure that your computers and servers are not backing up during peak internet usage periods.  Reduce the bandwidth used by off-site backups during peak use times or schedule the backups to occur during off-peak times.
  4. Disallow or block sharing media and file transfer services not related to business.
  5. Schedule file transfers for times when bandwidth isn’t consumed by other activites.
  6. Deploy a traffic shapping solution or a institute a use policy that defines what activities are permitted and restricted on your network.

If you require assistance with your internet connection, as always, feel free to call us at (888) 777-WURX for a hassle free no obligation consultation.  We can assist you with identifying the cause of slow internet and show you various solutions for managing your internet connection for better performance.

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Look for ITWURX in the Beach Cities area on Google.com

Google AdWords Sponsored Result

Google AdWords published 10/08/12

ITWURX has published an ad campaign with Google’s AdWord program.  This ad will appear in top of Google’s webpage in the Sponsored Results section starting October 8th, 2012 to users in the cities of Palos Verdes, Redondo Beach, Hermosa Beach, Manhattan Beach, Torrance, Lomita, Lawndale, Hawthorne and El Segundo.

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IT Support Company – Does my small business need one?

it support companies and it consultants help small business owners like this one every day

This guy definately needs an IT Support Company or an IT Consultant

As a small business who doesn’t usually command the resources that our larger competitors with it support specialists on staff do, we are required to be multi talented, multi-taskers and wear multiple hats.  In the small business, it is usually the owner, a key employee or a friend/family member that becomes the tech support guy.

The cost of hiring IT Support Companies and IT Consultants is usually an expense deferred as long as possible until the company finds that they’ve reached a barrier, such as their current tech support guy being unable to implement a technology or solve an issue, or until a major computer or network failure occurs.  In the case of a failure, the owner finds themselves typing “it consulting pasadena” into a search engine and making phone calls.  This article at InformationWeek reveals some advantages to hiring profession IT support, along with examples.  The article suggests that an IT consultant will spend 55% of their time providing support and maintenance.  The other 45% should be creative, innovative and constructive to advance your companies technical agility.  Setting up, maintaining, servicing and repairing your computers and network can become a hindrance to the completion of an employees or owners tasks.  When a small business hires an IT Support Specialist, they often find themselves wondering why they hadn’t hired an “IT Guy” sooner.

IT Consulting is on the rise.  IT support companies and ”it consultants” are becoming more prolific, however, finding a good it support company or it consultant can be frustrating and expensive.  As with anything else, there are good it support companies and bad it support companies.  A good it support company or specialist will be in high demand with plenty of important work on their plate.  An honest it support specialist will sometimes surprise you with easy solutions to a problem or challenge you thought would be difficult or expensive.  On the other hand, bad it consulting experiences are not uncommon where, for example, the it consultant charges over and over to work on an unresolved and recurring issue.

Every small business can benefit by having a good it support specialist available.  IT consultants can allow you focus on your core competencies while being more productive and efficient due to successful implementation and use of technology to achieve business goals instead of wasting your time and energy struggling with your computers.

Look for a future article where we offer suggestions for finding a GOOD IT Support Company to assist your small business with it’s business computer and computer network needs.

ITWURX is an IT Support Company that staffs it support specialists and it consultants and provides it consulting services and microsoft consulting services to small businesses throughout Southern California.  Call 888 777-WURX for an it technical support specialist in the Los Angeles, Orange County and Inland Empire areas.

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